NDIS Participant Complaints
We strive to handle all complaints in a timely and fair manner. Below are the steps we take to resolve NDIS participant complaints:
01.
Acknowledgment
Upon receiving a complaint, we will acknowledge receipt within two business days. This acknowledgment will include a reference number and the name of the representative handling the complaint.
02.
Investigation
Our team will conduct a thorough investigation of the complaint. This may involve reviewing service records, speaking with relevant staff, and, if necessary, visiting the site.
03.
Resolution
Based on the findings of the investigation, we will propose a resolution to the NDIS participant. This resolution will be communicated within 10 business days of acknowledging the complaint.
04.
Implementation
Once the resolution is agreed upon, we will take the necessary steps to implement it promptly. This may involve redoing the work, offering a discount, or another appropriate resolution.
05.
Follow-Up
After the resolution is implemented, we will follow up with the NDIS participant to ensure their satisfaction with the outcome. This follow-up will occur within 10 business days of implementing the resolution.
NDIS Provider Complaint Form
By completing this complaint form, you are providing us with valuable insights into areas that may require attention or improvement. Please provide as much detail as possible to help us understand the nature of your concern and how it has impacted you.